Here are things you should know before planning your vacation travel, and a Quick Guide to help you understand how Air America's charter flights enhance your vacation.
What is air charter?
When you charter an aircraft, you are booking the whole plane (all seats except the pilot’s.) Instead of buying a ticket with a scheduled airline, Air Charter gives you the option of setting your own schedule and choosing your own destination.
Why private air charter?
The advantage of a private charter is the personalized service, convenience, and - of course - the advantage of selecting your departure date and time. It saves you 2 days of waiting in airport lines or delays. It's like a taxi (but with a better view!)
What are the savings in air charter?
By booking the whole plane you and your party (remember you chartered all the seats) will notice that the price per seat is not that much higher than a regular airline. Moreover, you have the convenience of flying comfortably, at your time schedule.
Are prices on the rates page per person or for the airplane?
For the entire airplane.
Are prices on the rates page one way or round trip?
Prices are listed one way and prices are for flights during normal operating hours 8:00 am to 5:00 pm. Overtime charges will apply for flights before or after these hours.
Do rates include taxes and fees?
Rates include all taxes and fees except a small passenger departure tax that some island airports require.
Do you have any scheduled flights, sell individual seats or tickets?
No. Strictly private charters mean you will be able to select your times and day of departure.
Does Air America put together groups?
No, we do not.
How do we make a reservation?
Reservations are only accepted here on our web page. After receiving your reservation, we will e-mail you a flight confirmation. This confirmation has a number and holds your reservation for 1 business day. In order to book your trip with us, you should revise, fill out, and return (via fax or e-mail) the flight confirmation sent to you. We would then confirm your booking and request your passenger information and weights, among other things.
Can I check my luggage to my final destination?
Unfortunately, you can not! Any checked luggage must be retrieved by yourself in San Juan or by one of our staff. We provide the VIP Services for luggage retrieval. With this service, ($125.00) we will meet you at your arriving gate, escort you to a waiting area while we retrieve your luggage, and then escort you to our departing gate. Please let us know before arrival if you desire this service.
How can I check whether an air charter company is trustworthy?
Our best spokespeople are the passengers. Just call us and we will give you some recommendations from our participating clients. You may also contact The Federal Aviation Administration Flight Standards District Office for the region where you are departing. For example, the Caribbean is served by the San Juan FSDO, which can be reached by phone at (787) 764 2583 or on the web ( https://www.faa.gov/about/office_org/field_offices/fsdo/sju/contact/.)
How much luggage can we bring?
Since the entire airplane will be used for you and your party, luggage will depend on the amount of passengers onboard and/or their total weights. Usually 35 lbs. per person can be carried aboard each flight, but since each aircraft has a max weight restriction, it will depend on total passengers’ weight. The combination of total passengers’ weight and their luggage cannot exceed the aircraft maximum weight restriction.
The aircraft max weight limitations are:
Aztec – 900 pounds
Islander – 1,350 pounds
How do we pay for an Air America charter flight?
We accept Visa and Master Cards only and wire transfers.
Are there cancellation penalties?
Yes. Air America’s cancellation policy is as follows:
We do our best to avoid delays, but on occasions we need to delay or cancel a flight due to weather, traffic control problems or mechanical issues, among other reasons. In the event of a delay, we will reschedule your flight, but no refund will be issued due to any type of delay.